How We Work
Freshness isn't a marketing line here — it's an operating policy. We hold zero cold storage, which means most orders are procured and prepared specifically for you, on the day they're delivered, rather than pulled off a shelf.
That trade-off is deliberate: it's why we don't offer same-day delivery. Ordering ahead gives us the time to source, quality-check and cut your order fresh for the delivery date you choose.
From order to doorstep
- 1
Order or build a meal plan
Shop fresh meat and pet-food products directly, or use the meal-plan builder to choose proteins, organs and treats for your pet and pick a delivery day.
- 2
We procure and quality-check on your delivery day
We run a zero-storage policy — livestock and cuts are procured and quality-checked specifically for your order, on the day it's delivered, rather than pulled from cold storage. It's also why we don't offer same-day delivery: place your order ahead of the date you want it.
- 3
Cut and packed to your specifications
Standard cuts follow our usual procedure; any special instructions you add to your order — cut size, boneless, custom portions — are taken into account at this stage.
- 4
Delivered through cold-chain partners
Orders go out through our cold-chain delivery partners so temperature is maintained from packing to your door. Most deliveries are currently outsourced to these partners rather than an in-house fleet, and we cover part of the delivery cost alongside customers to keep it affordable.
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FSSAI License No: 11225333000487